Shipping policy

Thank you for shopping at Paw Haven! We're committed to getting your furry friend's goodies to you as quickly as possible.

Processing Time All orders are processed within 1–3 business days after payment is confirmed. Orders are not processed on weekends or holidays.

Shipping Time Once processed, standard shipping typically takes 7–20 business days depending on your location. Please note that international orders may take longer due to customs clearance.

Free Shipping We offer free shipping on all orders — no minimum required!

Tracking Your Order Once your order has shipped, you'll receive a confirmation email with a tracking number so you can follow your package every step of the way.

Delays Shipping times are estimates and are not guaranteed. Delays may occasionally occur due to high order volumes, customs processing, or carrier disruptions. We appreciate your patience and will always do our best to keep you informed.

Lost or Damaged Packages If your order arrives damaged or goes missing, please contact us within 14 days of the expected delivery date and we'll make it right.

Contact Us Have questions about your order? Reach out to us  and we'll get back to you within 1–2 business day