Terms of service

OVERVIEW

Welcome to Paw Haven! The terms "we", "us" and "our" refer to Paw Haven. Paw Haven operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). Paw Haven is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy (https://z7auwm-qc.myshopify.com/pages/privacy-policy). If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence. The Services are not directed to children, and you may not use the Services if you are under the age of majority.

To use the Services, including accessing or browsing our online stores or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide in our stores is correct, current and complete and that you have all rights necessary to provide this information.

You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 - OUR PRODUCTS

We have made every effort to provide an accurate representation of our products and services in our online stores. However, colors or product appearance may differ depending on your device or display settings, and we cannot guarantee that your device's display will accurately reflect the actual product.

Product descriptions, specifications, and availability may change at any time without notice.

Nothing in this section limits any non-waivable statutory rights you may have as a consumer under applicable law.

SECTION 3 - ORDERS

When you place an order, you are making an offer to purchase. Paw Haven reserves the right to accept or decline any order at any time.

Orders are not accepted until confirmed by us. Payment must be received before acceptance.

We may cancel or change orders if necessary and will make reasonable efforts to notify you.

Your purchases are subject to our Refund Policy (https://z7auwm-qc.myshopify.com/pages/refund-policy).

SECTION 4 - PRICES AND BILLING

Prices may change at any time without notice. You agree to provide accurate billing information and authorize us to charge your payment method for the total amount of your order, including any applicable taxes and shipping charges.

SECTION 5 - SHIPPING AND DELIVERY

Delivery times are estimates only. We are not responsible for delays caused by shipping carriers or external factors outside of our reasonable control.

SECTION 6 - INTELLECTUAL PROPERTY

All content on this site is owned by Paw Haven or its licensors. You may not copy, reproduce, or reuse content without our prior written permission.

SECTION 7 - OPTIONAL TOOLS

We may provide access to third-party tools "as is" and "as available" without warranties, representations, or conditions of any kind. We have no liability arising from your use of optional third-party tools.

SECTION 8 - THIRD-PARTY LINKS

Our Services may contain links to third-party websites or services that are not owned or controlled by us. We are not responsible for the content, policies, or practices of any third-party websites or services.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

Paw Haven is powered by Shopify, which provides us with the online e-commerce platform that allows us to offer the Services to you. Shopify is not responsible for transactions between you and Paw Haven.

SECTION 10 - PRIVACY POLICY

All personal information is handled according to our Privacy Policy (https://z7auwm-qc.myshopify.com/pages/privacy-policy) and Shopify's Privacy Policy. If you are a California resident, you may have additional rights regarding your personal information under the California Consumer Privacy Act (CCPA/CPRA), as described in our Privacy Policy.

SECTION 11 - FEEDBACK

Any feedback, suggestions, or ideas you submit may be used by Paw Haven without restriction or compensation to you.

SECTION 12 - ERRORS AND OMISSIONS

Occasionally there may be information in our Services that contains typographical errors, inaccuracies, or omissions. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice.

SECTION 13 - PROHIBITED USES

You agree not to misuse the Services or engage in any illegal activity, including but not limited to fraud, hacking, unauthorized access, or scraping.

SECTION 14 - AGENTS

Automated agents must follow all Shopify rules and may not bypass security systems or access the Services in any unauthorized manner.

SECTION 15 - TERMINATION

We may suspend or terminate your access to our Services at any time, with or without notice, for any reason, including a breach of these Terms.

SECTION 16 - DISCLAIMER OF WARRANTIES

Except as expressly provided by applicable law, the Services and products are provided "as is" and "as available" without warranties of any kind, either express or implied. To the fullest extent permitted by law, we disclaim all implied warranties, including the implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Nothing in this section excludes or limits any warranty or other right that cannot be excluded or limited under applicable law.

SECTION 17 - LIMITATION OF LIABILITY

To the fullest extent permitted by law, Paw Haven and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of the Services or products.

To the fullest extent permitted by law, our total aggregate liability for any claim arising out of or relating to these Terms, the Services, or any product shall not exceed the amount you paid for the product or service giving rise to the claim.

Nothing in this section limits liability that cannot be excluded or limited under applicable law, including liability for fraud or for death or personal injury caused by our negligence.

SECTION 18 - INDEMNIFICATION

You agree to indemnify and hold Paw Haven harmless from any claims, losses, or damages, including reasonable legal fees, arising from your breach of these Terms or your misuse of the Services.

SECTION 19 - SEVERABILITY

If any part of these Terms is found to be invalid or unenforceable, that part will be limited or removed to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

SECTION 20 - ENTIRE AGREEMENT

These Terms, together with any policies referenced herein, represent the full agreement between you and Paw Haven and supersede any prior agreements.

SECTION 21 - ASSIGNMENT

We may assign or transfer these Terms and our rights and obligations at any time. You may not assign or transfer these Terms without our prior written permission.

SECTION 22 - DISPUTE RESOLUTION AND GOVERNING LAW

These Terms are governed by the laws of the State of California, United States, without regard to its conflict of law principles.

You and Paw Haven agree to first attempt to resolve any dispute informally by contacting us before initiating any formal proceeding. Subject to any non-waivable rights you may have under applicable law, you agree to the exclusive jurisdiction of the state and federal courts located in California for the resolution of any dispute arising out of or relating to these Terms or the Services.

Nothing in this section limits any non-waivable statutory consumer rights available to you under California law.

SECTION 23 - HEADINGS

Headings are for convenience only and do not affect the interpretation of these Terms.

SECTION 24 - CHANGES TO TERMS

We may update these Terms at any time by posting the revised version on this page. Your continued use of the Services after any changes constitutes acceptance of the revised Terms.